Refund & Cancellation Policy

Overview

This page explains how memberships are charged, how to cancel and your right to a refund. The rules depend on where you made the purchase: our website, the Apple App Store or Google Play.

How Memberships Are Charged

When you buy a premium plan (Gold or Platinum), the amount for the period you choose is charged at the time of purchase.

Website purchases: Memberships bought on our website, by card or with cryptocurrency, do not renew automatically. When the period ends, your account returns to the free tier. You decide whether to renew; no further charge is made without your approval.

Apple App Store purchases: Memberships bought through the App Store renew automatically and are charged by Apple. You turn off auto-renewal in the App Store account settings on your device, not on this website.

Google Play purchases: Memberships bought through Google Play renew automatically and are charged by Google. You turn off auto-renewal under Payments & subscriptions → Subscriptions in the Google Play app, not on this website.

Coins: Coin packs are one-time purchases and do not renew.

Cancelling a Membership

• Website: There is no auto-renewal, so there is no recurring payment to cancel. Your premium access stays active until the end of the period you paid for.
• Apple App Store: You can cancel at any time on your device under Settings → your Apple ID → Subscriptions.
• Google Play: You can cancel at any time under Payments & subscriptions → Subscriptions in the Google Play app.

Deleting the app does not cancel a membership. When you cancel, your premium access continues until the end of the period you paid for. If you want to leave the Service entirely you can delete your account in your settings; see the Account & Data Deletion page for details.

Where to Request a Refund

• Website purchases: Send your refund request directly to us (see "How to Request a Refund" below).
• Cryptocurrency payments: Request the refund from us in the same way. A cryptocurrency payment cannot be reversed automatically, so an approved refund is sent manually to a wallet address you give us. The refund is based on the price of the plan you paid for, not on the later market value of the cryptocurrency.
• Apple App Store purchases: Because Apple takes the payment, only Apple can issue the refund. Submit your request to Apple at reportaproblem.apple.com; the decision is made under Apple's own rules.
• Google Play purchases: Within the first 48 hours after purchase, request the refund through Google Play. After that you can write to us through our contact form and we will assess your request under this policy.

Right to a Refund

We comply with the EU Consumer Rights Directive and United Kingdom consumer protection law. The following cases are eligible for a refund:

• 14-day right of withdrawal (EU / UK consumers): If you have not used the premium features, you can ask for a full refund within 14 days of purchase.
• Duplicate or accidental charge: If you were charged twice for the same plan, the excess amount is refunded after verification.
• Technical fault: If you could not access the premium features you paid for because of an error on our side, we will fix the problem or refund the period affected.
• Account closed by us: If your account was closed by a moderation decision and unused premium time remains, a refund is assessed according to the reason for closure.

Cases Not Eligible for a Refund

• If you used premium features (messaging, boost, Super Like, premium filters) within the withdrawal period; this counts as use of the service.
• If you change your mind after the 14-day withdrawal period has passed.
• If your account was closed for breaching the Terms of Service (harassment, fraud, fake profile, illegal content).
• If you did not meet anyone or your matches did not reply; results are not guaranteed.
• Virtual items that have been spent: gifts sent, boosts used and coins spent.

How to Request a Refund

For website purchases, and for the Google Play requests described above, write to us through our contact form with:

• The email address on your account
• The transaction number or approximate purchase date
• The reason for your refund request

We review and answer requests within 5 business days. Approved refunds are returned to the payment method you used within 5–10 business days, depending on your bank or card provider.

Chargebacks

If you believe a charge was unauthorised, please contact us before opening a dispute with your bank; we can resolve the problem directly and faster. Chargebacks opened without contacting us first may lead to your account being suspended while the matter is investigated.

How Payments Are Processed

• Website: Card payments are processed by Stripe, a PCI DSS Level 1 certified payment provider, with 3D Secure.
• Website, cryptocurrency: For members who prefer not to use a card, cryptocurrency payments are processed by NOWPayments.
• iPhone and iPad app: Payments are processed by the Apple App Store.
• Android app: Payments are processed by Google Play.

Your card details are never stored on our servers. Refunds are made through the provider that took the payment.

Changes to This Policy

We may update this policy from time to time. We will announce significant changes on the Service.

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Operating Company

This service is operated by Defne Studio Ltd, a private limited company registered in England and Wales under company number 17176367.

Registered Address:
Suite 10772, 5 Brayford Square
London, United Kingdom, E1 0SG